Features & Benefits
At Craig Smith Auto Group, we want to make your vehicle purchase an experience worth talking about. Our Warranty ForeverTM program is REAL POWERTRAIN COVERAGE that last for as long as you own your vehicle!
  2. There are NO deductibles! 
  3. Warranty ForeverTM pays 100% of parts and labor cost anywhere in the USA!  
  4. Coverage lasts for as long as you own your vehicle.
  5. Coverage is for NEW vehicles and USED vehicles under 100,000 miles.
SO WHAT'S COVERED?                                                                                                                       
Component Coverage
Limited Powertrain Coverage The covered parts listed below are the items covered under the Warranty Forever™   agreement. If it is not listed, it is not covered.
EngineEngine block and all internal lubricated parts, including: crankshaft, rod and main bearings, cam bearings, expansion (freeze) plugs, connecting rods, engine mounts, torque strut, wrist pins, pistons, piston rings, camshaft, cam tower, lifters, cylinder head, valves, guides and seats, valve springs, rocker arms (cam followers), pushrods, timing chain housing (cover), timing chain and sprockets, timing belt and pulleys, timing belt tensioner, intake and exhaust manifolds, eccentric shaft, flywheel/flex plate, balance shafts, harmonic balancer and retainer bolt, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, fuel supply pump, vacuum pump, dipstick and tube, fasteners and seals and gaskets for the components listed above.
Turbocharged / Supercharged / Enhanced EnginesAll of the above listed parts or equivalent plus: turbo-charger, waste gate contoller, intercooler, hard lines, compressor, clutch and pulley, bypass valve, injection pump, lines and nozzles.
AutomaticCase and all internal lubricated parts, including: oil pump, valve body, torque converter, vacuum modulator, governor, main shaft, clutches, bands, drums, gear sets bearings, bushings, sealing rings, TV cable, solenoids and electronic shift control unit (internal only), transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners and seals and gaskets for the components listed above.
ManualCase and all internal lubricated parts, including: main shaft, hear sets, shift forks, synchronizers, bearings, bushings and fasteners for the components listed above.
TransferCase (4x4 vehicles)Case and all internal lubricated parts, including: main shaft, hear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, electronic and vacuum engagement components.
Drive Assembly
Front Wheel DriveFinal drive housing, and all internal parts, including: carrier case, hear sets, chain and sprockets, bearings, bushings, axle shafts, axle hub bearings, propeller shafts, universal joints, drive shaft support, front axle hub bearings, fasteners, seals and gaskets for the components listed above.
Rear Wheel DriveDrive axle housing, and all internal lubricated parts, including: carrier case, hear sets, bearings, bushings, limited slip clutch pack, axle shafts, axle hub bearings, propeller shafts, universal joints, drive shaft support, front axle hub bearings, fasteners, seals and gaskets for the components listed above.


What's the catch?
There is no catch; this program is provided to you at no charge.  The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed.  Maintenance records can easily be saved in the NAE/NWAN Connect app.

What is covered by the program?
The program provides coverage to the engine, transmission and drive axle components listed in the agreement for as long as you own your vehicle regardless of how long you own the vehicle.

What is the program limit of liability?
The limit of liability is the NADA average retail value of the vehicle at time of claim.

Can my Warranty ForeverTM agreement be transferred to the next owner if I sell my vehicle?
The agreement is not eligible for transfer.

How do I make a claim if I have a breakdown?
Contact the dealer where you purchased your vehicle, they will handle if from there!  If you have any questions that you would like to ask us directly, you may call 800-810-8458 and speak with a claims specialist.

When are the claims specials available to take my call?
Claim specialists are available Monday - Friday 8:00AM - 8:00PM and Saturday 9:00AM - 5:00PM Eastern to answer all your questions.

Is there a deductible that I need to pay when making a claim?
There is no deductible on the program.  All parts and labor are covered 100%.

If my vehicle breaks down and the breakdown is covered by the Warranty ForeverTM agreement, am I required to pay for the repair and then wait to be reimbursed?
No, you are not required to pay for covered repairs out of pocket.  All repairs are paid via credit card by the program administrator.  Please be sure, however, that all repairs are authorized prior to the repair being completed.  Unauthorized repairs will not be covered.

What if I need to be towed or need a rental car while my vehicle is being repaired?
Towing and rental car coverage is not provided by your Warranty ForeverTM agreement.  However, if you purchased an extended service contract, you contract will most likely provide that coverage for you.

How do I know what maintenance is required to keep my Warranty Forever agreement in force?
You are required to change your vehicle's engine oil, check and maintain the transmission fluid level (if applicable), top off all powertrain fluid levels and check and maintain the proper level of coolant as follows:
    Manufacturer required synthetic or synthetic blend oil: Every 12 months OR 10,000 miles, whichever comes first.
    Conventional oil: Every 6 months OR 7,500 miles, whichever comes first.

What if my vehicle is equipped with an oil change light/indicator reminder system?
Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in your Warranty ForeverTM agreement.  If you have any further questions, please contact a claims specialist at 1-800-810-8458.

Why do I have to do all recommended services?
Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns.  That is the reason we ask that you use these guidelines.

Why is my dealership suggesting additional maintenance services?
Manufacturers only require a minimum level of services to be performed and will often list them in the owner's manual.  Your driving conditions and environmental conditions can demand additional service work be performed to keep your vehicle performing at peak levels.  While you are only required to complete the minimum services outlines in your Warranty ForeverTM agreement, we strongly encourage you to follow your dealership's recommendations when being offered additional services.

Can I change my own oil?
No.  All services must be performed by a professional service facility.  This is to ensure proper documentation, as well as the workmanship of the services performed on your vehicle.  See you Warranty ForeverTM agreement for complete details on customary maintenance requirements.

What is a professional service facility?
Any service facility that has a license to do business.  The facility must be able to provide a detailed repair order that contains the pertinent information regarding the services performed.

Do I have to use an ASE certified facility?
No, however, we strongly recommend it.  ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry.  Repair establishments with at least one ASE technician are permitted to display the ASE sign.  Motorist should look for facilities that display the ASE Blue Seal of Excellence logo.

What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
You may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling.  If you need assistance with this, you may also contact your selling dealer's service department for details.  

How does the Warranty ForeverTM administrator know when I have customary maintenance performed?
You are required to keep records of all maintenance performed on your vehicle.  Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle's odometer miles.  For your convenience, the NAE/NWAN Connect app allows you to save all maintenance records associated with your vehicle.

What if I am traveling out of town and have a breakdown that would be covered under my Warranty ForeverTM agreement?
Although you are required to have all repairs performs at your selling dealer, if you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed.  For assistance, you may call us at 1-800-810-8458 or you may contact your selling dealer's service department for details.  Remember, repair service must be pre-authorized or the repairs performed by an outside dealer will not be accepted.

How can I be certain that a pre-authorization for service has been granted?
An the end of the pre-authorization call, you will receive a unique pre-authorization code.  We suggest that you retain this code for your records.

Why do I need to pre-authorize each scheduled maintenance when not returning to my selling dealer?
The reason we require you to call prior to having your maintenance performed, is to assist you in your dealership's absence.  We will guide you and ensure that you have all the required customary maintenance completed on your vehicles, so you do not void your Warranty ForeverTM agreement.

Where can I find the NAE/NWAN Connect app?
The NAE/NWAN Connect app is available for download on compatible iOS and Android devices.  To download the app, visit the Apple App Store or GooglePlay store and search "NAE/NWAN".